Facility management is the management of all services that are related to the working environment and that are needed to support people in their pursuit of added value to the organization. Working environment is a broad concept, it concerns the office environment, but also the (residential) care and recreation environment.
Facility management focuses mainly on buildings, furnishings and services of an organization.
Because facility management occurs in almost every company and every sector, it is very broad and will require different activities for each sector.
The common factor is that all activities must be planned, documented and carried out by various employees.
Process / Integration need
Organizations often work with an FMIS (Facility Management Information System), also known as CAFM (Computer Aided Facility Management) and IWMS (Integrated Workplace Management System).
Some things that are recorded in an FMIS:
- Authorization management (user authorizations, such as user IDs, passwords, etc.)
- Contract management (registration of contracts with relevant characteristics)
- Reports (for creating overviews and analyzes)
- Service desk (support facility reporting point with regard to processing and handling reports, work orders, etc.)
- Property management (registration of property portfolio and building characteristics such as surface area, building type, year of construction, etc.)
- Space and resource management (registration of spaces and resources incl. Relevant features)
- Energy management (recording and monitoring energy consumption)
- Reservations (of halls, resources, laptops, etc.)
- Key management (registration and issue of keys)
- Self-service (so that customers can register complaints, wishes, information requests and malfunctions themselves, make reservations, etc.)
- E-Procurement (product database with supplier catalogs for placing orders)
Insights are growing through the addition of various functionalities. Those insights go company-wide. From the HRM department to the IT department and from the catering to the reception services. This is why companies are increasingly moving from FMIS to a comprehensive IWMS (Integrated Workplace Management System) system.
Given the diversity and extensiveness of the facilities department, it is important that there are good integrations with both the internal systems, but also with the systems of third parties, in order to be able to act properly and quickly.